Patient Engagement Specialist

Key Responsibilities:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication.
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries, clarify prescription orders with pharmacist or clinician as appropriate.

Required Licenses/Requirements:

• State registered as a pharmacy technician and nationally certified as a CPhT or equivalent.
• If state does not have registration, national certification required at hire.
• Continued employment contingent upon meeting licensure requirements.

Skills and Traits:

• Strong interpersonal communication and exceptional phone skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Organized, high-integrity, attentive to detail, dependable, quality focus, empathetic, collaborative.