Pharmacy Patient Advocate

Key Responsibilities:

• Review and process patient enrollment forms for the Patient Assistance Program.
• Assist patients with PAP program enrollment via phone, verifying pre-screening and qualifying tasks.
• Communicate daily with patients/representatives and healthcare providers regarding eligibility and expectations.

Minimum Job Requirements:

• High school diploma or equivalent and Kentucky Pharmacy Technician Registration.
• Two years of customer service or healthcare experience and one year in a HUB service or call center.
• Strong attention to detail, experience with insurance and benefit investigations, and knowledge of U.S. payers.

Knowledge, Skills & Abilities:

• Demonstrated empathy and excellent verbal and written communication skills.
• Ability to balance multiple priorities, work independently and within a team, and apply logical thinking.
• Proficient in Microsoft Word, Excel, and Outlook, displaying tact and diplomacy in interactions.