Remote Customer service Jobs · Pharmacy Technician

• Lead and manage a team of Patient Support Associates to ensure medication adherence through refill management or timely prior authorization and financial assistance.
• Manage service level goals, conduct audits, and provide coaching and performance management for a remote Patient Support team.
• Collaborate with on-site management at hospital partners for quarterly calls, workflow improvements, and record keeping.

Shields Health Solutions provides specialty pharmacy management services to healthcare organizations. They are a fast-growing company with a close-knit team that values employee development and high-quality patient care.

• Coordinate and process medication refills including data entry and claim adjudication.
• Place outbound refill calls and assist patients through the refill request process.
• Respond to and resolve inbound patient and provider inquiries with empathy.

Shields Health Solutions partners with health systems to deliver specialty pharmacy care. They foster a supportive culture with employee resource groups and wellness programs.

• Answer new referral intake and refill calls in a timely and professional manner, accurately updating patient information in the computer system.
• Contact patients to collect information for medical chart establishment and schedule delivery or shipping arrangements for refills.
• Maintain accurate patient records, assist with copay collections, and participate in performance improvement and quality management processes.

VytlOne is a specialty pharmacy company transforming the pharmacy industry through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, and more. They foster a diverse and progressive culture with a remote work model and a team-oriented environment that encourages collaboration and innovation.