Patient Engagement Specialist (Pharmacy Technician)

About the Role:

• As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs.
• You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy.
• You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

What You'll Do:

• Coordinate and process medication refills, including data entry and claim adjudication.
• Place outbound refill calls and assist patients through the refill request.
• Respond to and resolve inbound patient and provider inquiries.

What You'll Get:

• Medical, dental, and vision insurance starting day one.
• 401(k) with match, 4 weeks PTO, 10 paid holidays.
• Paid parental leave, short-term disability, and professional development.

What You Need:

• 3+ years of pharmacy technician experience with refills, claims adjudication, clinical collaboration, or specialty pharmacy.
• Active Washington or Oregon Pharmacy Technician license and national certification (CPhT).
• Solid computer skills including Microsoft Office tools and data entry.