New Director, Customer Success
Benefits
Unlimited PTO
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What you will do:
- Lead, coach, and develop Customer Success, Implementation, and Operations teams.
- Establish performance expectations and accountability to drive customer adoption and retention.
- Ensure customer risks are identified early and supported by recovery plans.
What you bring:
- 8+ years in Customer Success or related SaaS functions.
- 4+ years of people leadership with a focus on team performance.
- Experience with Gainsight, Salesforce, or similar platforms.
Who you are:
- A strong people leader who sets clear expectations and addresses performance directly.
- Data-informed and comfortable using AI to improve workflows.
- Highly collaborative and able to influence cross-functional teams.
Cardata
Cardata provides automated software and services for vehicle reimbursement programs. They are a small, driven team focused on growth and impact.