Head of Customer Success & Support Spain
Benefits
Unlimited PTO
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About the Role:
- You will lead the team that helps customers succeed from first evaluation through expansion.
- You will combine technical depth with management to guide a customer-facing team.
- You will help reinvent how Customer Success operates using AI and data.
What You'll Do:
- Lead, coach, and support the Customer Success and Support team.
- Own PoC processes, onboarding, adoption tracking, and risk identification.
- Work closely with Sales, Product, and Engineering to influence the product roadmap.
What You Bring:
- Experience leading a customer success, support, or solutions architecture team.
- Strong technical understanding of data infrastructure, SQL, and real-time systems.
- A bias towards using AI as a tool to scale capabilities and improve outcomes.
Tinybird
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.