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About the Role:
- Lead a team responsible for driving customer adoption, retention, and expansion.
- Translate customer success strategy into consistent execution.
- Own renewal and expansion performance for your segment.
Who You Are:
- A people-first leader who builds strong, accountable teams.
- Data-driven and outcomes-focused.
- An effective communicator who can translate strategy into action.
What You Will Do:
- Lead, mentor, and grow a team of Customer Success Managers.
- Champion the adoption of AI tools and automation.
- Develop and execute strategies for customer retention and expansion.
Must Haves:
- 8+ years of experience in enterprise SaaS.
- 3+ years of experience leading a Customer Success team.
- Deep understanding of account management and renewals.
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