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About the Role:
- Lead and develop a team of Account Managers focusing on customer retention and expansion.
- Own team performance against GRR, NRR, and renewal targets.
- Design scalable account management playbooks and workflows.
Key Accountabilities:
- Conduct regular deal reviews and performance coaching sessions.
- Analyze customer data to identify trends and optimize strategies.
- Champion AI and automation tools to improve efficiency.
Requirements:
- 3–6 years of quota-carrying experience in Account Management or Sales.
- 1–2 years of experience leading teams in retention or expansion.
- Strong experience using Salesforce for pipeline management and forecasting.
Unknown
The company is a remote-first organization specializing in customer retention and expansion through AI-driven solutions. It operates with a fast-paced, high-performance culture focused on operational excellence and career growth.