Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. 5,000 enterprises trust our behavioral AI platform.
Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Be the technical voice that teaches Sales Engineers and Account Executives how to win by translating AI complexity into outcome-driven narratives.
Own the technical core of new hire bootcamp and lead live/virtual enablement anchored in seller application and customer outcomes.
Design training experiences that prioritize clarity and seller application over feature coverage, and continuously refine content based on field feedback.
Own the end-to-end demand generation engine, translating ARR and pipeline targets into funnel models, conversion benchmarks, and execution roadmaps from MQL to closed-won.
Partner with marketing and sales leaders to run pipeline reviews, diagnose bottlenecks, and drive fixes across the full funnel.
Establish lead lifecycle models, SLAs, and multi-product planning while using AI-driven insights to surface risks and optimize conversion.