Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Act as the primary technical contact and trusted advisor for enterprise SLED customers, leading product demonstrations and architecture-level discussions.
Own and drive successful Proof of Value programs from discovery through close, defining success criteria and outcomes.
Articulate the technical and business value of Abnormal's platform to security, email, and identity teams while educating sales executives and partners.
Own the annual plan and forecast cadence across the P&L, balance sheet, and cash flow — with particular ownership of revenue and free cash flow forecasting — using driver-based models to continuously improve accuracy.
Build scenario and sensitivity modeling into a core FP&A capability that informs key leadership decisions.
Oversee the team’s ownership of the monthly CFO review package — budget vs actual variance analysis, forecast, and supporting analytics — partnering with Accounting on the close, while staying hands-on in building Board and investor reporting materials.
Sell Abnormal security solutions to approximately 20 Major Accounts within your defined territory, managing the full sales cycle from prospecting to closing.
Prospect and generate new business opportunities within Major Accounts to supply enough pipeline for hitting sales targets.
Work with Customer Success to ensure timely renewals and expansion sales, while maintaining accurate data across all sales systems.