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Responsibilities:
- Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
- Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
- Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
Qualifications:
- 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
- Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
- Experience troubleshooting APIs, integrations, and enterprise platform configurations.
Compensation & Benefits:
- Base salary range: $31.25 - $44.96 USD per hour.
- Eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Abnormal Security
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Over 5,000 enterprises trust the platform, and the company fosters a culture of continuous learning and operational excellence.