Similar Jobs

See all

Technical Support Engineer 2

Twilio

Colombia

REST API Technical Troubleshooting Customer Support

Technical Account Manager 4

Twilio

Colombia

API JavaScript React

Technical Support Engineer 2

Twilio

Ireland

JavaScript Node.js SQL

Senior Application Support Specialist

Coforge

Colombia

SaaS Support Technical Troubleshooting Zendesk

Technical Support Specialist

Aircall

North America

APIs Webhooks Postman

Who we are:

  • Twilio is shaping the future of communications, delivering solutions to hundreds of thousands of businesses.
  • We are a remote-first company with a culture of connection and global inclusion.

The role:

  • You will provide excellent technical support for the Email platform to a wide range of customers.
  • You will resolve complex issues, mentor newer team members, and contribute to knowledge base content.
  • You will manage ticket queues, meet Support SLAs and CSAT goals, and participate in on-call incident response.

What you'll bring:

  • 3-4 years of client-facing technical support experience with Email, Communications, or SaaS technologies.
  • Strong communication skills to explain complex technical issues to both technical and non-technical audiences.
  • Experience with REST APIs, email deliverability, and tools like JIRA/Confluence; SQL and HTML are a plus.

Twilio

Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.

Apply for This Position