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About the Role:
- Act as second-level support for technical investigations across Aircall's platform.
- Troubleshoot integrations, APIs, messaging, call configuration, analytics, and AI-powered features.
What You Will Do:
- Investigate escalated issues using tools like Postman, HAR files, and browser dev consoles.
- Lead live troubleshooting sessions and explain complex technical findings clearly.
- Collaborate with Product, Engineering, and external partners to resolve bugs.
What We Are Looking For:
- Experience in technical support within SaaS or telecom.
- Strong API/webhook troubleshooting skills and a customer-focused mindset.
Aircall
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.