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Who we are:
- We are shaping the future of communications, delivering solutions to hundreds of thousands of businesses and empowering millions of developers.
- We are a remote-first company with a strong culture of connection and global inclusion.
The role:
- You will support customers using the Twilio platform, acting as a subject matter expert for APIs and SDKs.
- You will troubleshoot complex issues, file JIRAs, and collaborate with product and engineering teams.
- Working a 5-day roster including some weekends and holidays, you'll help ensure customer needs are met.
Qualifications:
- You bring 2+ years of technical support experience and full-stack JavaScript troubleshooting skills.
- You understand APIs, HTTP, REST, networking, and SIP/VoIP, and can communicate complex issues clearly.
Twilio
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.