Senior Support Engineer

Key Responsibilities:

• Provide timely, accurate, and empathetic technical support through email, chat, phone, and other support channels.
• Investigate complex issues by analyzing application logs, API responses, database records, and monitoring data.
• Escalate unresolved issues to engineering with clear documentation and collaborate across teams.

Requirements:

• 7–10 years in technical customer support, application support, or a comparable SaaS role.
• Strong SQL, REST API, and web application troubleshooting skills.
• Excellent English communication and cross-functional collaboration skills.

Benefits:

• Remote-first and hybrid-friendly work environment.
• Opportunities for professional development and continuous learning.
• Collaborative global teams and meaningful impact on assessment solutions.