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About Us:
- Zact is a fintech innovator simplifying expense and payment management.
- We operate globally with a 100% remote working option and locations in the US, Europe, and India.
About the Role:
- You will handle tier-1 and tier-2 support tickets for a GCP-hosted microservices platform.
- Own the Zendesk queue during US banking hours and investigate issues across logs and databases.
- Work alongside a Lead Application Support Engineer and cover the queue during complex incidents.
What We're Looking For:
- 2-4 years in application or technical support with solid SQL and cloud log investigation skills.
- Comfort with microservice architectures and REST API troubleshooting.
- Clear written communication for client-facing updates and disciplined change-control practices.
Zact
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.