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Zact
Zact
3 open remote positions
Zact is a fintech innovator providing SaaS for commercial card programs and payments. It operates globally with teams across the US, Europe, and India, and offers a 100% remote working option.
Benefits Overview
2 of 3 jobs
Open Positions
Coordinate releases from multiple project streams into production across global regions, owning the master release calendar and go/no-go reviews. Establish and run the Change Advisory Board (CAB), ensuring every production change has an approved ticket, test evidence, and proper sign-off. Manage the release path through pre-prod and UAT, resolve environment conflicts, and lead post-release verification and reporting.
Release Management
Change Management
Jira
GitHub Actions
CI/CD
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA. Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices. Communicate with banking clients and document resolutions to maintain a reliable support function.
SQL
Microservices
REST API
Troubleshooting
Lead complex incident investigation and triage during IST hours using GCP tools. Serve as senior technical point of contact for India bank clients, ensuring clear communication. Mentor the junior analyst and own shift handoffs between India and US teams.
MySQL
Microservices
REST APIs
Python