Design, implement, and maintain ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and CMDB.
Configure automated Discovery and Service Mapping to ensure accurate visibility of infrastructure assets and business service dependencies.
Collaborate with business stakeholders to gather requirements, lead workshops, and produce technical documentation.
Rehire is a recruitment and staffing company that connects professionals with global opportunities. They emphasize a collaborative, flexible, and innovation-oriented culture.
Implement and support integration solutions using REST APIs and JSON to extract or send data between RainFocus and client platforms.
Collaborate with project managers, solution consultants, and clients to assess requirements and deliver integrations on time and budget.
Provide technical client support, create design documents, and conduct unit testing to ensure integration quality.
RainFocus is a rapidly growing software company that serves Fortune 500 companies with an innovative event management platform. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
Run Kata.ai's Technical Support function end-to-end, managing client issue triage, BAU requests, SLA performance, incident response, and workflow improvement across chatbot, voice AI, and Omnichannel platforms.
Lead the weekly Incident Review forum to convert recurring incidents into structured action items for Engineering and Product.
Ensure clients experience reliable, fast, high-quality service resolution while operational insights flow back into Engineering and Product to reduce recurring issues.
Kata.ai is an Indonesian Conversational Artificial Intelligence company that creates technology to enhance understanding of human conversations. Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line, and received Series-B funding in 2020.