Middle L2 Technical Support Specialist

GR8_TECH

Remote regions

Global

Benefits

4w PTO

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Role:

  • Provide L2 technical support for Engagement-CRM, ensuring platform reliability.
  • Investigate incidents, verify data, and guide L1 teams and clients.
  • Escalate to engineering with clear evidence.

Responsibilities:

  • Process CRM tickets, check parameters, and advise on configurations.
  • Diagnose issues via Kibana/OpenSearch logs, SQL, and API inspection.
  • Meet SLAs and maintain runbooks.

Requirements:

  • 2-3+ years in L2 support with Jira/JSM.
  • Skills in logs, SQL, REST API, and DevTools.
  • Upper-Intermediate English.

GR8_TECH

GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.

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