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Advanced Technical Investigations & Engineering Partnerships:

  • Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
  • Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
  • Proactively investigate beyond surface-level symptoms to identify root causes.

Operational Excellence & Ownership:

  • Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
  • Maintain strong ownership of the team's operational queue.
  • Drive assigned issues from initial investigation through resolution.

Communications & Collaborations:

  • Serve as a technical liaison between client-facing teams, Product, Engineering, and other stakeholders.
  • Proactively communicate issue status, technical findings, and business impact.
  • Translate complex technical problems into clear business impact and actionable next steps.

TrueML

TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.

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