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Key Accountabilities:
- Provide advanced technical support across cloud and core platform domains.
- Investigate production issues by analyzing logs, metrics, and system behavior.
- Contribute to incident management and root-cause analysis.
Requirements:
- 5+ years of experience with a bachelor's degree or equivalent.
- Strong understanding of APIs, integrations, and distributed systems.
- Hands-on experience with incident management and troubleshooting.
Benefits:
- Fully remote position based in Brazil.
- Opportunity to work on cloud platforms and critical enterprise systems.
- Exposure to automation and AI-driven tooling.
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