Lead and execute on complex technical troubleshooting and incident resolution from investigation to delivery of permanent solutions.
Design and implement comprehensive monitoring processes, including creating detailed playbooks and runbooks for common scenarios, as well as detailed documentation including post-incident reviews and knowledge base articles.
Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution processes.
Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back. We're growing fast, thinking big, and building a global team that wants to be part of something that lasts.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Provide advanced technical support with a focus on root-cause analysis, security, and employee experience.
The company is a global, technology-driven organization that redefines internal IT as an engineering discipline. It fosters a culture of innovation, automation, and continuous improvement with a distributed workforce.
Lead and mentor software engineering teams to drive technical excellence and operational efficiency.
Collaborate with product and engineering leaders to align technical initiatives with business goals and long-term strategy.
Optimize team processes, manage capacity, and foster an inclusive environment for continuous improvement.
This company is a fast-growing technology organization focused on building scalable digital products. It fosters a culture of collaboration, inclusion, and continuous improvement, with significant career growth opportunities.
Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix.
Diagnose complex, ambiguous problems across services and data pipelines, tracing them to root cause.
Deliver high-quality engineering work that improves the platform and directly addresses customer needs.
VulnCheck delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for data lakes, ETL pipelines, automation, and AI workflows. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Design and evolve secure, scalable cloud platforms using AWS and Kubernetes.
Develop platform products, Kubernetes operators, and cloud-native automation.
Drive improvements in observability, reliability, and cost optimization across cloud environments.
The company is a technology organization building cloud infrastructure platforms. It fosters a remote-first culture with a focus on employee wellbeing and professional growth.
Support and evolve cloud infrastructure within a technology-driven financial services environment.
Automate operations, improve deployment processes, and strengthen platform reliability.
Collaborate with engineering teams to implement automation, monitoring, and security best practices.
This company operates in the financial services sector, leveraging technology to deliver high-performance digital solutions. It is a remote-first organization with a collaborative culture focused on autonomy, continuous learning, and technical excellence.
Design, build, and optimize internal platforms, automation workflows, and business system integrations.
Develop automation scripts, internal tools, and API-driven integrations using modern languages.
Implement security controls, identity management, and compliance processes across business systems.
This company is a globally distributed organization that builds and optimizes internal technology ecosystems. They have a collaborative international team and an engineering-driven, remote-first culture.
Build and operate the self-service infrastructure platform where developers and agents can validate changes in minutes.
Build golden paths for CI/CD, GitOps, and IaC to enable self-service provisioning and shipping.
Own reliability and observability, carrying on-call and turning recurring toil into automation.
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners, the company is a Series C firm with over 90,000 real estate professionals and has been ranked on the Inc. 5000 fastest-growing companies list three years in a row.
Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. We offer a fast-paced growth environment with deep technical ownership.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Operate and evolve AWS infrastructure for Data/AI platforms, ensuring security, scalability, and high availability.
Build CI/CD pipelines, automate provisioning with Terraform, and implement observability.
Collaborate with Data, AI, and Infrastructure teams, document standards, and drive platform improvements.
The partner company is building a modern Data Platform team focused on secure, scalable, and highly available infrastructure for Data and AI workloads. The culture emphasizes DevOps, automation, and continuous improvement, with close collaboration across Data, AI, and Infrastructure teams.
Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Provide technical support to users via tickets, chat, and community forums.
Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
Collaborate with the engineering team to escalate and resolve complex technical challenges.
n8n is an open workflow orchestration platform for AI, giving technical teams the freedom of code with the speed of no-code. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 active developers and a valuation of $5.2bn.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, and threat detection in AWS, Azure, and GCP environments.
Troubleshoot cloud connector and integration failures, including IAM, network connectivity, and API authentication issues.
Design and implement automation leveraging AI agents to improve triage accuracy and resolution efficiency.
Wiz provides an AI-powered cloud security platform that connects code, cloud, and runtime to secure cloud and AI applications, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, powered by Google, Wiz has a culture that values world-class talent and encourages creative thinking.
Design, develop, and maintain scalable backend services using Python.
Build responsive frontend features with React for seamless user experiences.
Implement microservices and event-driven architectures for scalability.
The company operates a large-scale e-commerce platform serving millions of users. They foster a collaborative and remote-friendly culture with experienced engineers.
Diagnose and resolve customer-reported issues quickly, from investigation through durable fix.
Deliver high-quality engineering work that improves platform reliability and directly addresses customer needs.
Partner closely with Customer Success to align on technical solutions and maintain backend systems, APIs, and data pipelines.
VulnCheck is The Exploit Intelligence Company, delivering structured exploit intelligence for exploitation prevention. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Lead and grow the engineering organization, including hiring, mentoring, and performance management.
Define and execute engineering strategy in partnership with executive leadership.
Provide architectural leadership across backend systems, infrastructure, and customer-facing products.
They build technology that helps create safer online experiences for millions of women. As an early-stage company, they move quickly, solve difficult technical problems, and build products that have real-world impact.
Owns resolution of technical tickets for the Customer Experience team, including customer onboarding, data migrations, and infrastructure requests.
Partners closely with CX to translate operational needs into reliable technical execution with high autonomy.
Gains deep exposure to infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of 600+ highly skilled tech professionals based in Latin America, Truelogic values expertise and fosters career growth.