Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, and threat detection in AWS, Azure, and GCP environments.
Troubleshoot cloud connector and integration failures, including IAM, network connectivity, and API authentication issues.
Design and implement automation leveraging AI agents to improve triage accuracy and resolution efficiency.
Wiz provides an AI-powered cloud security platform that connects code, cloud, and runtime to secure cloud and AI applications, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, powered by Google, Wiz has a culture that values world-class talent and encourages creative thinking.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Ensure reliability, scalability, and security of mission-critical cloud infrastructure and CI/CD environments.
Develop and implement automation solutions to streamline operational tasks and improve deployment efficiency.
Monitor system health and performance, proactively resolving incidents and contributing to continuous improvement.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They are a platform that processes applications and shares top-fitting candidates with employers, operating remotely.
Perform operational deployments, implementations, and maintenance for production systems.
Implement and maintain monitoring, reporting, and alerting systems for Core Speech products.
Be part of an on-call rotation and work collaboratively to improve system performance and architecture.
Solventum is a new healthcare company with a long legacy of solving big challenges to improve lives and enable healthcare professionals to perform at their best. They are a large company that values empathy, insight, and clinical intelligence, collaborating with top minds in healthcare.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.
Serve as an escalation point for complex Azure and hybrid cloud incidents.
Monitor and resolve issues across Azure, VMware, and networking environments.
Mentor junior technicians and contribute to knowledge-sharing initiatives.
Our partner provides cloud managed services specializing in Microsoft Azure and hybrid infrastructure. They operate in a fast-paced, client-facing environment with a focus on technical support and continuous improvement.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Collaborate with Development and Architecture teams to build complex and highly available cloud environments.
Provide Level 3 technical support for internal teams, customers, and partners.
Design, implement, and maintain a secure and scalable infrastructure platform.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with their FHIR-based data liberation platform. They were #19 on Deloitte's Technology Fast 50 Ranking for 2024 and foster a culture of respect, inclusion, and diversity.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Codes all unassigned tickets and provides initial support on alerting tickets.
Creates and manages Microsoft support escalation tickets.
Troubleshoots and re-installs Azure agents for backups and patching.
3Cloud is a managed services provider specializing in Microsoft Azure cloud solutions. They foster a culture of experimentation, direct feedback, and teamwork, with a focus on collective growth and client success.
Lead technical implementations and drive adoption of Chainguard images for secure software development.
Partner with account teams to understand customer vision and drive account-level strategies.
Collaborate with product and engineering to convey customer requirements and prioritize image builds.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are venture-backed by leading investors and serve Fortune 500 enterprises and global industry leaders.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Design and maintain scalable infrastructure-as-code solutions using Terraform and Kubernetes.
Build and operate observability systems while leading incident response and reliability improvements.
Embed security and compliance practices into infrastructure and optimize system performance and cloud costs.
This partner company builds a next-generation platform enabling AI-driven services across global employment infrastructure. It is a highly distributed, async-first organization where engineers thrive in ownership and autonomy.
Independently troubleshoot enterprise CI/CD and infrastructure issues for top tech companies.
Design and implement proactive tools, processes, and open source contributions.
Provide support via Slack, Zoom, and Community Forum with no on-call duties.
Buildkite is rethinking software delivery, building a fast, reliable, and secure CI/CD platform for high-growth tech companies like Airbnb and Canva. They are a remote-first company with a culture of kindness, autonomy, and collaboration.
Design, implement, and manage scalable, highly available systems on Azure Cloud, optimizing Kubernetes and containerized workloads.
Build and maintain robust CI/CD pipelines with GitHub Actions and implement infrastructure as code using Helm Charts.
Monitor system performance, troubleshoot issues, ensure uptime, and perform root cause analysis to improve reliability.
Resilinc is pioneering intelligent, autonomous systems that redefine supply chain risk management using agentic AI, trusted by top companies in life sciences, aerospace, high tech, and automotive. We are a fully remote, mission-led team with a collaborative culture focused on high-impact work.
Design, write and deliver software to implement and support large web-scale, highly-performant, highly-available infrastructure on GCP/AWS.
Monitor infrastructure, respond to incidents, correct and improve systems to prevent incidents, and plan capacity.
Tune large-scale clusters for optimal performance and efficiency and support system deployments and product releases.
OpenX develops digital advertising marketplaces and technologies to optimize ad delivery for publishers and advertisers. The company operates a large-scale cloud infrastructure in Poland and values teamwork, customer centricity, and continuous learning.
Build and improve platform services, including CI/CD pipelines and cloud infrastructure.
Collaborate with senior engineers to design scalable solutions and enhance developer experience.
Participate in incident response and retrospectives to drive continuous improvement.
Octopus Energy is a tech-powered energy company focused on renewable energy and customer experience. The company culture emphasizes ownership, collaboration, and making a tangible impact across teams.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.