Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Own and operate customer-facing managed infrastructure across multiple AWS accounts and regions.
Serve as the senior technical escalation point for production incidents and complex configurations.
Contribute to OpenTelemetry distributions and maintain open source projects like Refinery.
Honeycomb provides observability for developer tools, helping companies like HelloFresh and Slack understand their software. They have over 200 employees and were named to Forbes' Best Startups in 2022 and 2023, with a culture that values inclusion and autonomy.
Act as the final escalation point for complex Cloud infrastructure issues, analyzing logs and metrics to identify root causes.
Own high-severity incidents, coordinate resolution with Engineering, DevOps, and SRE teams, and contribute to preventive actions.
Mentor L1 and L2 support engineers, create runbooks and SOPs, and collaborate with Product teams to reproduce issues.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. With 550+ professionals globally, they collaborate with partners like Intel, NVIDIA, Dell, and Equinix to support the digital ecosystem.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Design and develop CI/CD systems for websites, services, and release workflows, and operate an EKS-based Kubernetes platform.
Diagnose debug production incidents, drive root-cause analysis, and implement improvements to enhance system reliability.
Write and maintain infrastructure as code using Pulumi or Terraform/OpenTofu across multiple AWS accounts with security-conscious practices.
Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. Our small but growing distributed team includes 65+ people across seven countries, and we build privacy-respecting communication tools with a collaborative, inclusive, and user-first spirit.
Lead investigation and resolution of complex infrastructure, networking, and platform incidents.
Provide technical leadership for Kubernetes platform operations and drive automation initiatives.
Mentor engineers and develop operational standards, runbooks, and best practices.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. Serving enterprises like Adobe, PayPal, and Volkswagen, Mirantis is committed to open standards and freedom from lock-in.
Design and build cloud-native infrastructure for reliability, observability, and automation across GCP, GKE, and Cloud Run.
Own incident response, root cause analysis, escalation workflows, and runbooks to prevent hard problems from recurring.
Develop Infrastructure as Code, CI/CD pipelines, and operational tooling to improve developer velocity and platform efficiency.
CertifyOS is building the data infrastructure that powers modern healthcare, automating provider licensing, enrollment, credentialing, and network monitoring through an API-first platform. The company is backed by leading investors with a team of deep experience in provider data systems, valuing authenticity, accountability, collaboration, results, and openness to feedback.
Co-own the architecture of cloud infrastructure on Azure and Kubernetes clusters for high throughput and availability.
Drive resilience strategy for global scaling, zero-downtime deployments, and disaster recovery.
Evolve observability stack with LGTM (Loki, Grafana, Tempo, Mimir) and lead incident response.
Flip is an AI-powered employee experience platform for frontline workers in retail, manufacturing, and logistics. The company is a young, rapidly growing tech company with a remote-first culture and offices in Berlin and Stuttgart.
Lead the investigation and resolution of complex infrastructure, networking, and platform-related incidents.
Provide technical leadership for Kubernetes platform operations and supporting infrastructure services.
Mentor and support AI Infrastructure & Platform Operations Engineers, sharing technical knowledge through documentation and training.
Mirantis helps organizations ship code faster on public and private clouds, providing a public cloud experience on any infrastructure from the data center to the edge. The company serves many of the world's leading enterprises, including Adobe, DocuSign, Liberty Mutual, and PayPal, and is a leader in container management.
Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure.
Drive the reliability and performance of containerized applications using Amazon EKS and ECS.
Ensure stability, security, and efficiency of production Linux environments through system administration.
NiCE provides software products used by over 8,500 global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. The company has over 8,500 employees across 30+ countries and is an innovation powerhouse in AI, cloud, and digital.
Own and evolve observability strategy including monitoring, alerting, dashboards, logging, and distributed tracing.
Define and manage SLIs, SLOs, and reliability metrics, improving MTTD and MTTR through automation.
Build and maintain reliable cloud infrastructure on AWS and Kubernetes while mentoring engineers on SRE best practices.
Filevine is a Legal AI company delivering Legal Operating Intelligence for legal work. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
Drive an "automation-first" culture by writing code in Python/Go to build self-healing systems.
Act as lead Incident Commander, develop response playbooks, and conduct post-incident analyses.
Zscaler accelerates digital transformation to secure customers with a cloud-native Zero Trust Exchange platform. The company processes over 200 billion transactions daily and fosters a culture of execution, collaboration, and accountability.
Design, build, and maintain CI/CD pipelines and Infrastructure as Code using tools like CloudFormation, Ansible, and Terraform.
Monitor and respond to infrastructure and application health, troubleshoot operational issues, and provide on-call support.
Maintain operational documentation, communicate proactively with teams, and ensure service delivery meets client expectations.
NICE Ltd. provides software used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is recognized as a market leader in AI, cloud, and digital innovation.
Architect and scale the cloud platform behind a mission-critical SaaS product used globally.
Lead Infrastructure as Code maturity and drive automation, reliability, and cost optimisation.
Own uptime, SLAs, and incident management practices while mentoring engineers.
Innocraft (trading as Matomo) provides an open-source analytics platform trusted by enterprises and governments for full data ownership. The company values diversity and inclusion, and operates with a stable, mature product and strong engineering team.
Operate and maintain Linux-based infrastructure, deploy and scale Kubernetes clusters, and implement automation with Ansible and GitOps.
Design networking architecture, build observability stacks, and lead incident response across the platform.
Manage virtualization layers and collaborate with development teams to optimize resource utilization and system availability.
Pragmatike develops cutting-edge solutions in Cloud Computing, focusing on ambitious projects with a culture of collaboration and innovation. The team is passionate and collaborative, working in a dynamic and flexible environment to shape tomorrow's technologies.
Support and improve hybrid production infrastructure for 15+ development teams handling 100+ products, 10K+ domains, and billions of hits per day.
Architect and plan improvements of a multi-datacenter development environment, advocating for migration to automated, elastic infrastructures using cloud, Kubernetes, and serverless technologies.
Aylo is a tech pioneer that offers world-class adult entertainment and games on safe, popular platforms. With an international team of dynamic innovators, the company focuses on trust-and-safety protocols and has offices in Montreal, Austin, and Nicosia.
Take ownership of incident management and operational excellence across cloud infrastructure.
Automate high-risk manual processes and drive reliability gains through engineering.
Own a platform domain such as Temporal, observability, or Kubernetes operations.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London with offices across Europe and the US, and has over $530 million in funding from premier investors like Accel and Nvidia's VC arm.
Troubleshoot and resolve issues in customer environments based on Linux, OpenStack, Kubernetes, and networking technologies, owning escalations end-to-end.
Reproduce customer issues in labs, confirm bug reports, and collaborate with the development team to improve product stability.
Communicate with customers during incidents via email and remote sessions, guiding them through troubleshooting and resolution processes.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. With deep expertise in open source and Kubernetes, Mirantis empowers platform engineering teams across enterprises worldwide.
Partner with product engineering squads to own production reliability for high-SLA customer environments, designing automation and defining per-tenant SLOs.
Serve as a primary escalation point for incidents, leading response, post-incident reviews, and reducing SLO burn to prevent repeats.
Influence feature design for scalability and operability, improve alert quality, and eliminate toil through automation.
Grafana Labs is the company behind the open observability cloud, providing a fully managed observability platform for organizations to see, understand, and act on their data. With over 35 million users, 7,000+ customers, and 1,600+ team members across 40+ countries, we foster a remote, collaborative culture rooted in open-source values.