Manage the Jira support help desk and ensure SLAs are met.
Develop and maintain Python scripts for customer data import and export.
Triage customer issues by checking logs, running database queries, and performing root cause analysis.
Converge fuses cyber insurance, security, and technology to provide businesses with clear, confident cyber protection. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.
Act as the final escalation point for complex Cloud infrastructure issues, analyzing logs and metrics to identify root causes.
Own high-severity incidents, coordinate resolution with Engineering, DevOps, and SRE teams, and contribute to preventive actions.
Mentor L1 and L2 support engineers, create runbooks and SOPs, and collaborate with Product teams to reproduce issues.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering real-time communication, streaming, enterprise AI, and secure web applications. With 550+ professionals globally, they collaborate with partners like Intel, NVIDIA, Dell, and Equinix to support the digital ecosystem.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Set delivery standards using Terraform, GitOps, and progressive rollout, while improving SLOs and alerting on Grafana Cloud.
Docker is a developer tooling company trusted by over 20 million monthly users and 20 billion container image pulls. They are a globally distributed, remote-first team building tools that define how software gets built and delivered.
Support and improve hybrid production infrastructure for 15+ development teams handling 100+ products, 10K+ domains, and billions of hits per day.
Architect and plan improvements of a multi-datacenter development environment, advocating for migration to automated, elastic infrastructures using cloud, Kubernetes, and serverless technologies.
Aylo is a tech pioneer that offers world-class adult entertainment and games on safe, popular platforms. With an international team of dynamic innovators, the company focuses on trust-and-safety protocols and has offices in Montreal, Austin, and Nicosia.
Troubleshoot and resolve issues in customer environments based on Linux, OpenStack, Kubernetes, and networking technologies, owning escalations end-to-end.
Reproduce customer issues in labs, confirm bug reports, and collaborate with the development team to improve product stability.
Communicate with customers during incidents via email and remote sessions, guiding them through troubleshooting and resolution processes.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. With deep expertise in open source and Kubernetes, Mirantis empowers platform engineering teams across enterprises worldwide.
Own and evolve the cloud platform including compute layer, EKS fleet, serverless infrastructure, networking, and cloud operations across AWS and GCP.
Design and maintain infrastructure-as-code foundation and networking layer for reliability, security, and scalability.
Build AI-powered automation for cloud infrastructure management, including policy-as-code, drift detection, and LLM-assisted runbook generation.
Webflow builds the world's leading AI-native Digital Experience Platform, empowering teams to design, launch, and optimize for the web without barriers. As a remote-first company with over 2 million users across 190 countries, it fosters a culture of trust, transparency, and creativity.
Act as a first responder for system incidents and outages, ensuring high availability and performance.
Own and evolve monitoring, alerting, and log management systems while optimizing database infrastructure.
Collaborate with engineering teams to build scalable, resilient systems and contribute to SRE tooling and automation.
Circle is building the world's leading all-in-one platform for online communities. We're a fully remote company of around 200 team members from 30+ countries, with a culture that values autonomy, async collaboration, and high expectations.
Champion a security-first mindset within Engineering to set the security posture of platform infrastructure.
Design and build automation that makes compliance evidence continuous and translates HITRUST controls into tests.
Embed security into the platform by default through guardrails, policy-as-code, and well-documented patterns.
Redox accelerates healthcare transformation with useful data via its interoperability platform. The fully remote US-based team operates with radical transparency and ownership.
Design, provision, and manage AWS infrastructure using Terraform and Kubernetes.
Build, operate, and improve observability, monitoring, and incident response processes.
Collaborate with engineering teams on capacity planning, performance optimization, and resilient system design.
Vynca provides comprehensive care for individuals with complex needs, focusing on quality days at home. The company is a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Take ownership of incident management and operational excellence across cloud infrastructure.
Automate high-risk manual processes and drive reliability gains through engineering.
Own a platform domain such as Temporal, observability, or Kubernetes operations.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London with offices across Europe and the US, and has over $530 million in funding from premier investors like Accel and Nvidia's VC arm.
Debug and troubleshoot incidents with Sonatype products and solutions, reproducing defects and filing actionable issues for product engineering.
Replicate customer deployment environments using Docker, AWS, Azure, Kubernetes, and contribute to diagnostic tools and knowledge base.
Respond to customer inquiries via support cases, email, chat, and phone, and collaborate with engineering and product management.
Sonatype is a software supply chain management company that invented componentized software development and pioneered the software supply chain category. Trusted by over 2,000 organizations including 70% of the Fortune 100 and 15 million developers, we run the world's largest Java open-source repository, Maven Central, and are committed to constant innovation.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Maintain and develop secure, reliable, and scalable AWS cloud infrastructure to meet business and development needs.
Deploy and operate microservices running on EC2 (Docker Compose + Caddy) and Kubernetes (EKS + Karpenter).
Write and maintain Terraform modules and stacks for EC2, RDS, EKS, ECR, S3, IAM, VPC, and Secrets Manager.
INFUSE is a digital marketing company headquartered in the US and operating worldwide, providing services in demand generation. Our team is dispersed across 20 countries, and we are committed to giving each candidate a fair and detailed assessment.
Design and develop CI/CD systems for websites, services, and release workflows, and operate an EKS-based Kubernetes platform.
Diagnose debug production incidents, drive root-cause analysis, and implement improvements to enhance system reliability.
Write and maintain infrastructure as code using Pulumi or Terraform/OpenTofu across multiple AWS accounts with security-conscious practices.
Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. Our small but growing distributed team includes 65+ people across seven countries, and we build privacy-respecting communication tools with a collaborative, inclusive, and user-first spirit.
Architect and scale the cloud platform behind a mission-critical SaaS product used globally.
Lead Infrastructure as Code maturity and drive automation, reliability, and cost optimisation.
Own uptime, SLAs, and incident management practices while mentoring engineers.
Innocraft (trading as Matomo) provides an open-source analytics platform trusted by enterprises and governments for full data ownership. The company values diversity and inclusion, and operates with a stable, mature product and strong engineering team.
Architect and maintain cloud-native data platforms (AWS, Snowflake, Databricks) supporting batch and streaming use cases.
Design and automate ETL/ELT workflows, optimize data models, and enable self-serve analytics and AI.
Manage end-to-end data lifecycles including ingestion, storage, processing, and delivery of structured and unstructured data.
Trustonic makes smartphones affordable for the many, enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, and pride themselves on a diverse, inclusive culture that values doing the right thing for each other, the community, and the planet.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Own and operate customer-facing managed infrastructure across multiple AWS accounts and regions.
Serve as the senior technical escalation point for production incidents and complex configurations.
Contribute to OpenTelemetry distributions and maintain open source projects like Refinery.
Honeycomb provides observability for developer tools, helping companies like HelloFresh and Slack understand their software. They have over 200 employees and were named to Forbes' Best Startups in 2022 and 2023, with a culture that values inclusion and autonomy.