Support Engineer

Responsibilities:

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.
• Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.
• Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.

Requirements:

• 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
• Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals.
• Experience with AWS, Azure, or Google Cloud and at least one data cloud platform: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino.

Benefits:

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents.
• Stock Options and paid parental leave (both Maternity and Paternity).
• Unlimited Paid time off (U.S. based positions) and Learning and Development Resources.