Support Engineer

Immuta

Benefits

Unlimited PTO

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Responsibilities:

  • Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.
  • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.
  • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.

Requirements:

  • 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
  • Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals.
  • Experience with AWS, Azure, or Google Cloud and at least one data cloud platform: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino.

Benefits:

  • 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents.
  • Stock Options and paid parental leave (both Maternity and Paternity).
  • Unlimited Paid time off (U.S. based positions) and Learning and Development Resources.

Immuta

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.

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