Field Reliability Engineer- LATAM

Responsibilities:

• Own and operate customer-facing managed infrastructure including RaaS and HnyPC across AWS accounts and regions.
• Design monitoring and alerting for managed services, using Honeycomb to monitor Honeycomb.
• Manage scaling, upgrades, and incident response, including capacity planning and cost optimization.

Technical Escalation:

• Diagnose and resolve deep infrastructure issues spanning distributed systems, Kubernetes, and AWS networking.
• Partner with customer SRE and engineering teams to troubleshoot real-time production issues.
• Build SOPs, runbooks, and diagnostic frameworks for faster resolution.

Open Source & Ecosystem:

• Contribute to OpenTelemetry distributions and instrumentation libraries.
• Represent Honeycomb in the OpenTelemetry community and drive best practices.
• Build reference architectures and integration guides for common customer environments.