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DevOps & Automation:
- Design, build, and maintain CI/CD pipelines for rapid, quality-assured deployment.
- Build and manage Infrastructure as Code using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.
- Coordinate build and release activities with engineering, QA, product, and other stakeholders.
Cloud & Application Operations:
- Proactively monitor infrastructure and application health and respond swiftly to anomalies.
- Troubleshoot and respond to production downtime, performance degradation, and security-related incidents.
- Perform end-to-end operational duties covering application server health and platform integrity.
Documentation, Communication & Governance:
- Maintain complete and accurate operational documentation including incident tracking and runbooks.
- Produce metric reports and regular productivity updates for internal stakeholders.
- Communicate proactively with internal teams, leadership, and customers on a daily basis.
NICE
NICE Ltd. provides software used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE is recognized as a market leader in AI, cloud, and digital innovation.