Source Job

20 jobs similar to Cloud Desktop Support Technician, 3rd Shift

Jobs ranked by similarity.

Global

  • Independently manage an assigned ticket queue from intake through closure.
  • Provide L2 technical support for Microsoft 365, Azure AD, Intune, and Mac/Windows environments.
  • Produce weekly support reports and maintain documentation.

Converge 360 provides IT support and managed services. The company fosters a culture of independence and proactive problem-solving.

Global

  • Lead the design, implementation, and optimization of complex IT infrastructure and cybersecurity solutions across diverse client environments.
  • Provide technical leadership, mentor team members, and act as a senior escalation point for Service Desk and support teams.
  • Drive automation and continuous improvement initiatives to enhance operational efficiency and service quality.

The company is an award-winning Australian IT services provider delivering end-to-end technology solutions, managed services, cybersecurity, and ongoing IT support to businesses across various industries. It is recognized for its customer-first approach, technical expertise, and a culture of continuous improvement and technical excellence.

Brazil

  • Plan, document, and maintain cloud hosting architectures including capacity planning and network design.
  • Implement automation and configuration management for repeatable and scalable infrastructure changes.
  • Troubleshoot infrastructure issues across Linux systems, networks, and cloud environments to ensure high availability.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The partner company for this role is a managed services provider focused on enterprise-grade cloud environments, operating in a fully remote and collaborative culture.

Australia Philippines

  • Serve as senior escalation point for L1 and L2 engineers across cloud, networking, and security.
  • Design, deploy, and administer on-premises and hybrid server environments including Microsoft 365 migrations.
  • Own patch management, vulnerability review, and enforce security standards for multi-client environments.

Our client is a team of passionate tech specialists who solve complex problems and deliver top-notch IT solutions for businesses across Australia. They take a proactive approach to IT management, ensuring minimal downtime and maximum performance.

US

  • Ensure reliability, scalability, and performance of hosted healthcare platforms.
  • Lead incident response, root cause analysis, and implement proactive monitoring.
  • Automate operational tasks using scripting and Infrastructure-as-Code.

Altera Digital Health empowers healthcare providers to deliver superior care through innovative technology. The company is part of Constellation Software Inc., Canada's largest software company, offering a supportive and award-winning culture with opportunities for growth.

US

  • Develop and implement a multi-tenant Cloud strategy for Managed Services offering.
  • Design cloud reference architectures and document standardized infrastructure patterns and best practices.
  • Collaborate with Security and Operations teams to define security best practices and automate compliance.

Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. They were ranked #19 on Deloitte's Technology Fast 50 for 2024 and foster a culture of respect, inclusion, and diversity.

Latin America Central America

  • Lead migration of workloads from AWS to Azure using an AKS-first model, ensuring seamless transitions and optimized cloud environments.
  • Implement Infrastructure as Code (IaC) with Terraform and standardize CI/CD pipelines using GitHub Actions and Jenkins.
  • Refactor legacy infrastructure into cloud-native Azure architectures, minimizing disruption and optimizing for cost, performance, and scalability.

Partnering with a leading clean energy provider delivering solar and storage systems for North American markets. They are building a robust domestic manufacturing ecosystem with end-to-end solutions for residential, commercial, and utility customers.

LATAM Europe 2w PTO

  • Lead administration, optimization, and security of all SaaS applications including Microsoft 365 and Google Workspace.
  • Manage IAM policies, enforce Zero Trust principles, and implement automation solutions using Power Automate or Zapier.
  • Collaborate with Security, Compliance, and HR teams to ensure secure employee onboarding, offboarding, and audit readiness.

Veta Virtual is a hiring platform connecting talent with high-growth clients in the fintech and cryptocurrency industry. The company offers a competitive USD salary, performance incentives, and a fully remote, collaborative culture in a fast-paced global environment.

Latin America

  • Serve as the first line of defense for internal IT operations, providing helpdesk support and managing user lifecycle workflows in a remote-first environment.
  • Oversee hardware asset tracking, software licensing audits, and coordinate remote device logistics for a growing global workforce.
  • Support strategic IT initiatives including SSO expansion, identity management automation, and SOC 2 compliance mapping.

Truelogic is a leading provider of nearshore staff augmentation services, delivering technology solutions to companies of all sizes. With a team of over 600 skilled tech professionals based in Latin America, they drive digital disruption by partnering with U.S. companies on impactful projects.

Latin America

  • Design, deploy, and manage cloud infrastructure across AWS, Azure, or GCP.
  • Support CI/CD pipelines and automate software integration, testing, and deployment.
  • Ensure system reliability, performance, and security of cloud environments.

Welocalize, a Welo Global brand, provides AI-enabled multilingual content solutions that help enterprises operate globally. The company has seven ISO certifications and offices worldwide, with a focus on combining AI, automation, and human expertise.

North America

  • Resolve level two M365 security issues and escalations from the NOC or service desk for managed clients.
  • Proactively assess client M365 environments for optimization and improvement opportunities.
  • Develop and maintain technical knowledge base articles and participate in an on-call rotation.

NRI North America provides managed IT services and support to clients across North America. They foster a collaborative, results-oriented culture with opportunities for skill development and growth.

US

  • Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
  • Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
  • Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.

Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.

Europe

  • Support and maintain AWS-based infrastructure, Microsoft services, and monitoring solutions.
  • Troubleshoot infrastructure and application issues, participate in incident resolution and root cause analysis.
  • Automate routine operational tasks and collaborate with cross-functional teams to improve processes.

Tietoevry Tech Consulting is a leading Nordic tech company that creates digital futures for businesses and societies. With a large team of professionals and a culture rooted in openness, trust, and diversity, they foster an inspiring and innovative workplace.

US

  • Design, deploy, and maintain secure cloud environments in AWS and Azure with compliance to DoD frameworks.
  • Configure IAM, RBAC, and cloud networking like VPC peering and VPNs for secure operations.
  • Support Infrastructure-as-Code using Terraform, CloudFormation, and optimize cloud resources for cost and security.

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. They deliver tailored solutions and trusted results to enable national security missions worldwide.

India

  • Serve as primary contact for hosted clients during implementation, migration, and service delivery.
  • Monitor, troubleshoot, and resolve cloud infrastructure issues to maintain service availability.
  • Manage SQL database migrations, restorations, and configurations across cloud and data center environments.

Our partner is a technology company that provides managed cloud services and supports mission-critical healthcare technology platforms. The company fosters an inclusive, diverse, and remote-first culture.

Philippines

  • Provide expert support and troubleshooting of Windows workstations and servers.
  • Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
  • Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.

ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.

Slovakia

  • Perform and coordinate complex activities for IT service delivery and support infrastructure to meet KPIs.
  • Diagnose and resolve complex tickets related to Exchange, PowerShell, and Windows Server environments.
  • Propose and implement improvements, conduct root cause analysis, and manage change processes.

Deutsche Telekom System Solutions Slovakia is an ICT service provider and a subsidiary of Deutsche Telekom, focusing on innovative information and communication technology services. With over 3,900 employees in Slovakia, the company emphasizes work-life balance and employee well-being through a wide range of benefits.

US

  • Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
  • Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
  • Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.

Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.

Philippines

  • Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
  • Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
  • Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

Argentina 18w maternity 12w paternity

  • Own and evolve the cloud platform including compute layer, EKS fleet, serverless infrastructure, networking, and cloud operations across AWS and GCP.
  • Design and maintain infrastructure-as-code foundation and networking layer for reliability, security, and scalability.
  • Build AI-powered automation for cloud infrastructure management, including policy-as-code, drift detection, and LLM-assisted runbook generation.

Webflow builds the world's leading AI-native Digital Experience Platform, empowering teams to design, launch, and optimize for the web without barriers. As a remote-first company with over 2 million users across 190 countries, it fosters a culture of trust, transparency, and creativity.