Junior IT Administrator

Job Summary:

• Act as the first line of defence for internal technology operations in a remote-first, SaaS-driven environment.
• Own day-to-day helpdesk, hardware asset tracking, and automated user lifecycle workflows.
• Gain hands-on exposure to SSO architecture, MDM, cloud security, and SOC 2 compliance.

Key Responsibilities:

• Monitor internal IT support channels to triage and resolve hardware, software, and access issues.
• Coordinate employee lifecycle tasks including provisioning and deprovisioning SaaS accounts and hardware.
• Conduct routine audits for licensing, software access, and hardware inventory to maintain compliance.

Qualifications:

• 1–2 years of professional IT helpdesk or system coordination experience, ideally in a remote SaaS environment.
• Solid fundamentals in macOS and Windows troubleshooting.
• Familiarity with Google Workspace, Jira Service Management, and Slack is a plus.

Why Work Here:

• 100% remote work with autonomy and flexibility.
• Highly competitive USD compensation and paid time off.
• Collaborate with top American companies and a diverse Latin American team of senior professionals.