IT Administrator

Job Responsibilities:

• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support.
• Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices.
• Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines.
• Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures.

Skills and Qualifications:

• 2+ years of IT and troubleshooting experience.
• Experience with MacOS Administration, SaaS Administration, and Identity & Access Management.
• Experience with customer focused communication and problem solving.
• Adept at documentation & process adherence.
• Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA).

Benefits and Culture:

• Remote-first working environment.
• Work computer provided.
• Forma values diversity and treats all employees based on merit, qualifications, competence, and talent.