Dijital Team

The company seeks a motivated Service Desk Engineer (L3) to deliver prompt and effective technical support to clients via phone, email, and remote assistance. Responsibilities include diagnosing and resolving complex hardware, software, and network issues, proactively monitoring client environments, and assisting in the implementation of new systems and applications.

The Knowledge Manager supports the development and implementation of the organization's knowledge management strategy, facilitating creation and maintenance of comprehensive documentation for business systems and software. Responsible for overseeing the organization's knowledge management strategy, ensuring the effective collection, sharing, and utilization of knowledge to enhance organizational efficiency.

As a Level 3 Support Engineer you will be responsible for delivering high-quality, hands-on technical support and project-based services to our clients. As part of our IT service delivery team, you will provide a range of services from troubleshooting, implementing, and maintaining IT solutions. This role requires strong problem-solving skills, excellent communication, and a deep understanding of managed IT environments.

The Senior Major Incident Manager (Sr. MIM) ensures the best possible service to customers using best practice processes and procedures with an effective team. The Sr. MIM is required to manage, maintain and own the Incident function for managed services, supporting customers and ensuring SLA’s are met. The Sr. MIM will have an eye for detail and a strong focus on customer service, operations, people leadership and continual service improvement.