Senior IT Helpdesk Technician L2

Key Responsibilities:

• Own and manage a personal ticket queue from intake to closure.
• Provide L2 support for hardware, software, Microsoft 365, and network connectivity.
• Troubleshoot and administer Azure AD/Entra ID, Intune, and Active Directory.

Qualifications:

• Minimum 3 years of IT helpdesk experience at L2 capacity.
• Strong experience with Microsoft 365, Azure AD, and Intune.
• Excellent English communication skills and ability to work US Pacific Time.

Working Conditions:

• Work from home (remote) with a stable internet connection.
• Full-time nightshift schedule aligned to US Pacific Time.