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Role Overview:
- Respond to level two M365 issues and escalations from the Network Operations Center or service desk.
- Focus on M365 Security as the main area of expertise.
Essential Duties:
- React and resolve cases submitted or automatically alerted by monitoring tools.
- Troubleshoot advanced issues and provide solution options and recommendations.
- Proactively provide escalation within M365 tenant environment.
Required Skills:
- 3 to 5 years of technical support and design/implementation experience with Microsoft 365 for an MSP.
- Proficiency in Entra ID, Microsoft Defender, Exchange Online, and scripting for automation.
- At least one certification: MS-102, SC-200, SC-300, or SC-900.
NRI North America
NRI North America provides managed IT services and support to clients across North America. They foster a collaborative, results-oriented culture with opportunities for skill development and growth.