Provide first-line technical support to end-users via phone, email, and chat.
Diagnose and resolve hardware, software, and network connectivity issues.
Document and track incidents using ServiceNow, escalating complex issues as needed.
XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Resolve level two M365 security issues and escalations from the NOC or service desk for managed clients.
Proactively assess client M365 environments for optimization and improvement opportunities.
Develop and maintain technical knowledge base articles and participate in an on-call rotation.
NRI North America provides managed IT services and support to clients across North America. They foster a collaborative, results-oriented culture with opportunities for skill development and growth.
Lead M&A IT integrations and manage Microsoft 365 environment optimization.
Develop and maintain documentation, security protocols, and system configurations.
Collaborate with IT team to execute upgrades, migrations, and ensure system performance.
E2 Consulting Engineers, Inc. is a professional services firm specializing in engineering services including project engineering, federal base operations, gas pipeline construction, environmental consulting, and IT services. Founded in 1988, the company values safety, innovation, and collaboration, with a dedicated team.
Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues.
Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime.
Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance.
This role supports a partner company’s IT function, focusing on responsive technical support to end users. They are a growing organization with a collaborative, fast-paced environment and supportive IT leadership.
Serve as senior escalation point for L1 and L2 engineers across cloud, networking, and security.
Design, deploy, and administer on-premises and hybrid server environments including Microsoft 365 migrations.
Own patch management, vulnerability review, and enforce security standards for multi-client environments.
Our client is a team of passionate tech specialists who solve complex problems and deliver top-notch IT solutions for businesses across Australia. They take a proactive approach to IT management, ensuring minimal downtime and maximum performance.
Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments.
Troubleshoot and resolve issues related to Microsoft 365, Entra ID, networking, VPNs, enterprise applications, workstations, and backup operations.
Maintain accurate ticket documentation, provide timely client updates, and contribute to knowledge base development and process enhancements.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations, delivering secure and dependable IT environments built to scale. The company has strengthened its leadership team and focuses on long-term client outcomes, building a team of professionals who value quality, ownership, and continuous improvement.
Implement and enhance Microsoft Intune and Autopilot solutions for endpoint management and device provisioning.
Configure device compliance policies and migrate legacy Group Policy settings to modern management controls.
Support endpoint security initiatives, including Microsoft Cloud PKI, application control policies, and device compliance standards.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 25,200 employees across 32 countries, they have a people-first, inclusive culture that has earned them awards like World's Best Workplaces.
Provide hands-on technical support and troubleshooting for M365 incident and task tickets including P1 through P4 issues.
Monitor M365 services, OneDrive features, Dataverse environments, and platform performance while supporting configuration and maintenance.
Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation.
ARSIEM Corporation provides support to multiple agencies across the United States Government with reliable and cutting-edge technical solutions. The company has an experienced workforce of qualified professionals committed to fostering proven partnerships with government clients.
Perform and coordinate complex activities for IT service delivery and support infrastructure to meet KPIs.
Diagnose and resolve complex tickets related to Exchange, PowerShell, and Windows Server environments.
Propose and implement improvements, conduct root cause analysis, and manage change processes.
Deutsche Telekom System Solutions Slovakia is an ICT service provider and a subsidiary of Deutsche Telekom, focusing on innovative information and communication technology services. With over 3,900 employees in Slovakia, the company emphasizes work-life balance and employee well-being through a wide range of benefits.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.
Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.
Lead the design, implementation, and optimization of complex IT infrastructure and cybersecurity solutions across diverse client environments.
Provide technical leadership, mentor team members, and act as a senior escalation point for Service Desk and support teams.
Drive automation and continuous improvement initiatives to enhance operational efficiency and service quality.
The company is an award-winning Australian IT services provider delivering end-to-end technology solutions, managed services, cybersecurity, and ongoing IT support to businesses across various industries. It is recognized for its customer-first approach, technical expertise, and a culture of continuous improvement and technical excellence.
Engineer and maintain conditional access policies and device compliance in Microsoft Entra ID and Intune.
Support Microsoft Intune enrollment, passwordless authentication, and VDI connectivity for remote users.
Resolve escalated engineering tickets and produce runbooks for recurring issue patterns.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector and commercial enterprises globally and is recognized as a Top Workplace.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Provide technical assistance to computer users by resolving hardware, software, and network issues via phone, email, and chat.
Process and manage trouble tickets, ensuring detailed documentation and timely resolution of incidents.
Coordinate with other teams to solve enterprise-level problems and maintain audit trails for all reported issues.
Empower AI provides AI solutions for federal government agencies, helping them transform their workforce. Headquartered in Reston, Va., the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.
Support and implement Microsoft solutions for clients, including M365, Azure, and Active Directory.
Gain hands-on experience with security platforms and endpoint management technologies.
Develop technical and consulting skills while working alongside senior engineers and architects.
Sentinel delivers solutions that address a range of IT needs, from security to communications to cloud and managed services. Since 1982, they have grown from providing technology maintenance services to one of the leading IT services providers in the US, with multiple operating centers and a team-oriented culture.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Solving Exchange backend incidents, documenting outages, and performing root cause analysis.
Handling Incident, Problem, and Change Management processes for Exchange environments.
Supporting Exchange projects like buildup, migrations, and version upgrades with PowerShell scripting.
Deutsche Telekom IT Solutions is a subsidiary of Deutsche Telekom Group, providing IT and telecommunications services to large corporate clients. With over 5,300 employees, it is recognized as Hungary's most attractive employer in 2025 and operates across four sites.
Administer Okta, Iru MDM, and Slack to manage identity, endpoints, and SaaS operations day-to-day.
Automate joiner-mover-leaver workflows and endpoint compliance to close security gaps proactively.
Document processes, write runbooks, and collaborate with security engineering for SOC 2 and ISO 27001 audits.
Supabase is an open source Firebase alternative that provides developers with a Postgres database, authentication, APIs, edge functions, and real-time subscriptions. We are a globally distributed team of 280+ members across 55+ countries, born-remote and open-source-first.