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About the Role:
- Provide hands-on technical support and troubleshooting for M365 incident and task tickets, including Priority 1 through Priority 4 issues.
- Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive and SharePoint Online.
- Assist with developing and maintaining PowerShell scripts to support M365 administration and operational needs.
Minimum Qualifications:
- Minimum 5 years of experience supporting Microsoft 365 cloud-based services in a large corporate or government environment.
- Experience with hands-on technical support for M365 services such as SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune.
- Ability to communicate clearly with technical teams, end users, and business stakeholders.
Preferred Qualifications:
- Experience supporting federal government or large enterprise M365 environments.
- Experience with AvePoint Online Services, Dataverse, Power BI, Power Apps, Power Automate, Copilot, AI Builder, Purview, and Defender.
- Experience in creating knowledge articles, training materials, FAQs, and user-facing support documentation.
ARSIEM Corporation
ARSIEM Corporation provides support to multiple agencies across the United States Government with reliable and cutting-edge technical solutions. The company has an experienced workforce of qualified professionals committed to fostering proven partnerships with government clients.