Remote Support Engineer II

Core Responsibilities:

• Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments.
• Respond to client incidents and service requests via phone, ticketing systems, and other support channels.
• Troubleshoot and resolve issues related to Microsoft 365, Teams, Exchange Online, Microsoft Entra ID, networking, VPNs, DNS, DHCP, enterprise applications, workstations, peripherals, and backup operations.

What You Bring:

• 3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment.
• Strong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications.
• Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments, with familiarity in networking concepts including firewalls, VPNs, and DNS.

What We Offer:

• Salary range of $60,000 - $75,000 annually, with bonus eligibility.
• Comprehensive benefits including medical, dental, vision, FSA, 401k, HRA, HSA, life insurance, disability, paid parental leave, and flexible vacation.
• Perks like observed holidays (including your birthday), spot bonuses, community events, learning opportunities, a $100 well-being allowance, and other wellness perks.