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Responsibilities:
- Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
- Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
- Provide technical leadership and mentorship to Desktop Support engineers.
Qualifications:
- 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
- Experience supporting enterprise Microsoft Windows environments.
- Strong knowledge of Microsoft 365, Active Directory, Microsoft Intune, and Windows Autopilot.
Work Environment:
- This is a remote role supporting Central Time business hours.
- Ability to work independently in a remote environment.
- Excellent customer service, communication, and interpersonal skills.
Connection
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.