Investigate, analyze, and resolve complex application and infrastructure issues using structured troubleshooting.
Implement and monitor system health checks to proactively identify risks and minimize service disruptions.
Drive continuous improvement initiatives focused on application monitoring, reporting, automation, and technical support processes.
The company provides high-availability cloud services supporting business-critical applications. It operates with global teams and emphasizes operational excellence and resilience.
Ensure reliability, scalability, and security of mission-critical cloud infrastructure and CI/CD environments.
Develop and implement automation solutions to streamline operational tasks and improve deployment efficiency.
Monitor system health and performance, proactively resolving incidents and contributing to continuous improvement.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They are a platform that processes applications and shares top-fitting candidates with employers, operating remotely.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Maintain, support, and optimize enterprise applications, servers, and cloud infrastructure including AWS and Azure.
Diagnose and resolve infrastructure issues, manage backups, and automate tasks using PowerShell scripting.
Provide responsive technical support, maintain documentation, and collaborate with distributed teams to improve system reliability.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient application reviews, and operate with a focus on innovation and professional growth.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.
Operate, maintain, and monitor the global CDN infrastructure.
Respond to incidents, diagnose issues promptly, and participate in on-call rotations.
Automate repetitive tasks using scripting and configuration management tools.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security. With over 550 professionals, the company builds infrastructure that supports the entire digital ecosystem.
Provision and maintain cloud infrastructure including virtual servers, databases, and storage to support client environments.
Act as first responder for client issues via Salesforce and Azure DevOps, diagnosing and resolving cloud environment problems.
Build automations, monitor system health with SIEM and Datadog, and support security operations and compliance.
Softdocs is a leading enterprise SaaS company serving higher education, K12, and state/local government with its Etrieve ECM platform. With a 25-year history, we prioritize candor, collaboration, curiosity, grit, and inclusivity in a people-first culture with an average tenure over 5 years.
Design, build, and maintain scalable backend systems, APIs, and distributed services supporting growth initiatives.
Own complex projects from design to deployment, ensuring high quality, scalability, and operational excellence.
Collaborate with product, data, and engineering teams to translate business goals into robust technical solutions.
Our partner is a technology company that builds a backend platform powering user acquisition, engagement, and lifecycle growth. They foster a remote-first culture and prioritize engineering excellence, collaboration, and ownership.
Independently troubleshoot enterprise CI/CD and infrastructure issues for top tech companies.
Design and implement proactive tools, processes, and open source contributions.
Provide support via Slack, Zoom, and Community Forum with no on-call duties.
Buildkite is rethinking software delivery, building a fast, reliable, and secure CI/CD platform for high-growth tech companies like Airbnb and Canva. They are a remote-first company with a culture of kindness, autonomy, and collaboration.
Tackle complex customer issues spanning multiple systems, collaborating across Product, Engineering, and Customer Success.
Lead cross-functional incident response, root cause analysis, and develop high-quality documentation and runbooks.
Analyze recurring issues to advocate for product improvements and contribute to automation and knowledge-sharing initiatives.
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at speed. Founded in 2015, it has $267 million in total funding, is trusted by Fortune 500 companies globally, and operates as a hybrid workplace with offices in Boston, Columbus, and College Park.
Manage deployment and upkeep of internal network infrastructure including routers, switches, firewalls, and wireless equipment.
Install, configure, and maintain internal servers and services, implementing infrastructure changes and improvements.
Troubleshoot and resolve hardware and software issues while planning regular maintenance for system health and uptime.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With 550+ employees and partnerships with Intel, NVIDIA, Dell, and Equinix, the company focuses on connecting the world to AI.
Design and implement scalable, secure, and high-performance backend systems and APIs supporting AI-driven security and pentesting.
Collaborate with product, frontend, and infrastructure teams to define system architecture and translate requirements into robust technical solutions.
Optimize application performance, scalability, and security across distributed and cloud-native environments.
The company is a partner of Jobgether, specializing in AI-driven cybersecurity and vulnerability detection. It is a highly technical, fast-paced environment focused on solving complex scalability and security challenges at enterprise scale.
Be the go-to person for IT helpdesk requests, diagnosing and providing support to staff.
Manage onboarding/offboarding, deploy laptops and software, and maintain IT asset inventory.
Oversee MDM systems, secure endpoints, and provide training on IT-related topics.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, and more. We are a dynamic team of over 380 globally distributed members who thrive working remotely and are committed to opening financial services to everyone.
Provide advanced technical support to enterprise customers across multiple channels.
Troubleshoot complex software, integration, and infrastructure issues, collaborating with engineering teams.
Act as a trusted technical advisor, helping customers adopt and optimize platform capabilities and influencing product roadmap.
They help enterprise customers maximize the value of modern data and AI platforms. They are a collaborative team focused on innovation, continuous learning, and customer success.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Break down larger projects into individual tasks and deliver them in multiple phases with collaboration.
Support the product development lifecycle by partnering with product management, design, and analytics on risks and trade-offs.
Support operations and availability by creating and monitoring metrics and participating in on-call efforts.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later solutions. The company has a remote-first culture and employs thousands, focusing on transparency and inclusivity.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Act as a senior escalation point for technical incidents, supporting clients and internal teams with complex issues related to trading workflows and system integrations.
Lead incident management activities, ensuring timely resolution within SLA frameworks, and maintain knowledge base content and support tools.
Collaborate with development, service management, and external stakeholders to drive continuous improvement and operational excellence in electronic trading systems.
Our partner provides high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The company operates in a fast-paced, SLA-driven, and highly collaborative environment with a strong emphasis on operational excellence.