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What You'll Do:
- Act as a senior escalation point for complex technical incidents related to electronic trading systems.
- Lead incident management activities and maintain knowledge base content and support tools.
- Collaborate with development and service management teams to drive continuous improvement.
What You Bring:
- 8+ years of experience supporting electronic trading platforms and strong FIX protocol expertise.
- Proficiency in ITIL service management and tools like ServiceNow.
- Technical skills including scripting, Unix/Linux, and basic software testing.
What We Offer:
- Competitive compensation and remote work setup with US West Coast hours.
- Exposure to advanced electronic trading systems and global capital markets.
- Career development opportunities in a collaborative, process-driven environment.
Partner Company
Our partner provides high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The company operates in a fast-paced, SLA-driven, and highly collaborative environment with a strong emphasis on operational excellence.