IT Operations Specialist

Who We Are:

• Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure provider serving hundreds of financial institutions across 40 countries.
• We are a globally distributed team of 380+ members, backed by top-tier investors, and focused on open-source contributions and developer-friendly APIs.

Your Role:

• We are seeking an experienced IT Operations Specialist to support our team members with IT tasks and help ensure organizational security.
• This role reports directly to the IT Support Lead and is fully remote.

Things You Get To Do:

• Be the go-to person for IT helpdesk requests, diagnosing and providing support as required.
• Work with HR and Security to manage onboarding/offboarding, set up devices, and handle asset shipping.
• Manage MDM systems, maintain inventory, secure endpoints, and provide training.

Who You Are:

• 3+ years in IT support, deep expertise in Linux, MacOS, and Windows system administration.
• Experience with automation, SSO, scripting, enterprise SaaS, and cloud/cybersecurity environments.
• Strong communication skills, ability to cover Mountain/Pacific time zones, and available for on-call rotations.