Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Provision and maintain cloud infrastructure including virtual servers, databases, and storage to support client environments.
Act as first responder for client issues via Salesforce and Azure DevOps, diagnosing and resolving cloud environment problems.
Build automations, monitor system health with SIEM and Datadog, and support security operations and compliance.
Softdocs is a leading enterprise SaaS company serving higher education, K12, and state/local government with its Etrieve ECM platform. With a 25-year history, we prioritize candor, collaboration, curiosity, grit, and inclusivity in a people-first culture with an average tenure over 5 years.
Perform and coordinate complex activities for IT service delivery and support infrastructure to meet KPIs.
Diagnose and resolve complex tickets related to Exchange, PowerShell, and Windows Server environments.
Propose and implement improvements, conduct root cause analysis, and manage change processes.
Deutsche Telekom System Solutions Slovakia is an ICT service provider and a subsidiary of Deutsche Telekom, focusing on innovative information and communication technology services. With over 3,900 employees in Slovakia, the company emphasizes work-life balance and employee well-being through a wide range of benefits.
Manage Microsoft 365 administration, including user accounts, Exchange Online, and security configurations.
Configure and troubleshoot DNS records, domains, and GoDaddy accounts for business applications.
Provide remote technical support and system administration across multiple platforms, ensuring security and performance.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They emphasize a supportive community, constant guidance, and free upskilling opportunities.
Serve as an escalation point for complex Azure and hybrid cloud incidents.
Monitor and resolve issues across Azure, VMware, and networking environments.
Mentor junior technicians and contribute to knowledge-sharing initiatives.
Our partner provides cloud managed services specializing in Microsoft Azure and hybrid infrastructure. They operate in a fast-paced, client-facing environment with a focus on technical support and continuous improvement.
Act as primary technical liaison between Cority Client Service Consultants and clients during implementation, managing technical discussions from database conversion to integration.
Gather technical information, track bugs with JIRA, and assist in business process review sessions to ensure client satisfaction and timely issue resolution.
Provide technical subject matter expertise for authentication, data cleanup, integrations, and deliver training sessions for client system administrators.
Cority helps customers see and prevent risks across their operations in real time using an EHS+ platform that converges people, data, and AI agents. With over 40 years in the market, they are trusted by more than 1,500 organizations worldwide and have received awards for strong employee culture and business performance.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Provide escalated technical support for laptops, SaaS apps, and identity issues across the environment.
Handle IT onboarding and offboarding, device provisioning, and access management.
Drive automation and scripting projects to improve efficiency and consistency.
Blackpoint Cyber is a cybersecurity threat hunting, detection, and remediation company founded by former NSA cyber operations experts. The company is in hyper-growth mode with around 230 employees and a remote-first, small-team culture.
Codes all unassigned tickets and provides initial support on alerting tickets.
Creates and manages Microsoft support escalation tickets.
Troubleshoots and re-installs Azure agents for backups and patching.
3Cloud is a managed services provider specializing in Microsoft Azure cloud solutions. They foster a culture of experimentation, direct feedback, and teamwork, with a focus on collective growth and client success.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Provide technical support and manage client onboarding and account access for financial and eCommerce systems.
Collaborate with internal teams to improve IT processes, automation, and documentation.
Work independently with strong communication skills to ensure client satisfaction and efficiency.
LedgerGurus is a remote outsourced accounting company specializing in eCommerce accounting. The company is employee-focused, has won "Best Business to Work for in Utah" several times, and offers flexible scheduling and a supportive work environment.
Engage with customers to support adoption and use of automation solutions.
Troubleshoot technical issues and ensure customer satisfaction.
Represent the company at events and influence product roadmap.
The company provides advanced AI-driven security automation solutions. It fosters a collaborative, high-performance, and inclusive remote team environment.
Provide remote technical support for hardware, software, and connectivity issues.
Troubleshoot Microsoft 365, Active Directory, and Windows operating system problems.
Document support activities and escalate complex incidents to appropriate teams.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. As a partner for this role, they manage applications and next steps for a small, collaborative remote workforce.
Provide expert technical support and resolve customer inquiries via phone, chat, and email.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously learn and improve product knowledge to deliver best-in-class service.
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.
Maintain, support, and optimize enterprise applications, servers, and cloud infrastructure including AWS and Azure.
Diagnose and resolve infrastructure issues, manage backups, and automate tasks using PowerShell scripting.
Provide responsive technical support, maintain documentation, and collaborate with distributed teams to improve system reliability.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient application reviews, and operate with a focus on innovation and professional growth.
You will deliver ongoing technical configuration, enhancement, and optimization work across client environments.
You will apply deep platform expertise to implement enhancements and resolve complex configuration issues.
You will collaborate with Client Success and Product teams to translate technical needs into practical solutions.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. The company is an equal opportunity employer with a focus on client success and diversity.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.
Support and contribute to cloud and infrastructure projects across Microsoft Azure and Microsoft 365.
Assist in evaluation and implementation of new technology tools and platforms.
Collaborate with the technology team on internal initiatives and day-to-day operational needs.
We are a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. We are a lean, remote-first team committed to fostering a diverse and inclusive environment.