New Product Support Specialist
Benefits
12w maternity
12w paternity
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What We Do:
- Huntress provides enterprise-grade cybersecurity to businesses of all sizes, backed by a 24/7 human-led SOC.
- Our platform protects over 5 million endpoints and 11 million identities worldwide.
What You’ll Do:
- Serve as the primary technical support contact for customers, ensuring timely and effective resolutions.
- Walk customers through troubleshooting steps and escalate complex issues as needed.
- Contribute to internal documentation and continuously grow your product expertise.
What We Offer:
- Fully remote work with a supportive, inclusive team culture.
- 12 weeks paid parental leave for all carers, plus home office setup and monthly stipends.
- Stock options, private health insurance, and access to a personal coaching platform.
Huntress
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.