Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.

Technical Requirements:

Solid hands-on experience with Mac OS and Windows operating systems.
Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom.
Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta.

Benefits:

100% covered health, dental, and vision insurance for you and 50% for dependents.
Paid Parental Leave and access to mental health programs.
401(k) with 4% company matching, flexible time off, and learning stipends.

Network Right

We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.

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