The Help Desk Specialist plays a crucial role in ensuring smooth daily operations for clients, serving as the first point of contact for all IT-related inquiries. This position involves logging, categorizing, and prioritizing tickets, troubleshooting user access, and providing user training. The role requires strong troubleshooting skills and excellent communication.

Provide remote IT support, ensuring clients receive top-notch technical assistance. Handle a range of tasks, from system updates to hands-on troubleshooting. Expected to resolve technical issues with little or no assistance, including workstation operating system issues, printer issues, and basic server and networking issues.