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Responsibilities:
- Troubleshoot software, connectivity, and hardware issues for customers via phone and email
- Resolve escalated support tickets from our Tier 1 support team
- Assist the Tier 1 support team by guiding them to resolve tickets without escalation
Minimum Qualifications:
- Minimum 3 years of experience in a technical support role
- Minimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB products
- Experience providing support for IT/office users
Helpful Knowledge and Skills:
- Experience quickly learning how to troubleshoot new technologies and communicate them to others
- Strong knowledge of USB, wireless, and Bluetooth technologies
- Strong and verifiable understanding of customer care processes and techniques
Logitech
Logitech empowers people to have a positive global impact with flexibility. They design award-winning products that drive superior performance when gaming and superior productivity when working. Logitech is full of authentic people who value diversity and celebrate all differences.