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Position Summary:
- Support Technicians help clients manage their technology and support their employees.
- They respond to day-to-day support needs.
- Working in the Dedicated IT Service Desk provides an experience of learning and managing systems across the healthcare industry.
Functions of Support Technician - Level 2:
- Handle support tickets and work to resolve client issues within SLA times.
- Update technical documentation in system.
- Escalate requests or tickets to Team Lead with detailed notes.
Technical Skills Required:
- Ability to solve problems without specific instructional guidance.
- Ability to explain technical information in simple terms.
- Intermediate to advanced experience supporting/troubleshooting workstation hardware and software.
Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.