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End-User Support:
- Provide hands-on and remote support for macOS and Windows devices.
- Troubleshoot issues involving OS updates and software installations.
- Configure and secure devices for new hires.
Device & Endpoint Management:
- Manage corporate endpoints using system management tools.
- Ensure devices meet security and compliance standards.
- Deploy software, patches, and updates.
Incident Management & Documentation:
- Log and manage support requests through the ticketing system.
- Document troubleshooting procedures and solutions.
- Maintain asset inventory of computers and software.
User Support & Training:
- Provide effective support for employees at all technical levels.
- Assist with onboarding tasks and workstation setup.
- Train users on best practices for device care and security.
ALO
ALO is centered around mindful movement, believing it leads to better living and improves communities. It is a company focused on studio-to-street consciousness, integrating practice from the mat into daily life, with a culture of mindful living.