IT Technician I

Responsibilities:

• You will respond to urgent tickets and client calls to diagnose and resolve technical issues via phone and remote tools.
• You will perform proactive maintenance including patch management, disk space management, and vulnerability remediation.
• You will handle support for Windows and macOS environments, business applications, and basic networking.

Qualifications:

• You have experience troubleshooting Windows and macOS environments in a helpdesk or technical support role.
• You are proficient with Microsoft 365, Active Directory, and endpoint security tools.
• Previous experience in a Managed Service Provider (MSP) environment is highly preferred.

Requirements:

• You must have a home office with a computer meeting minimum specs, stable internet, and necessary equipment.
• You will work full-time 40 hrs/week, 8 AM to 5 PM PST, Monday to Friday.
• You must possess excellent English communication skills and pass behavioral and cognitive assessments.

Benefits:

• Comprehensive health plans, life insurance, and flexible benefit reimbursement are available.
• Paid time off starts at 15 days per year, plus maternity/paternity leave.
• Company-paid training, certification, and a health & wellness program are provided.