Deliver remote IT support to clients, resolving technical issues via phone and remote tools.
Perform proactive maintenance tasks such as patch management, disk space cleanup, and vulnerability remediation.
Handle a mix of reactive support and proactive work to ensure system stability and security.
We are a dynamic and growing managed IT service provider that delivers proactive and reactive IT support to clients. Our team-oriented culture emphasizes reliability, customer service, and continuous improvement.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.
We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.
Manage the complete corporate hardware lifecycle, including procurement, configuration, inventory, and shipping.
Support employee onboarding and offboarding by managing accounts, permissions, and equipment allocation.
Provide day-to-day helpdesk support, troubleshoot technical issues, and manage business application subscriptions and security initiatives.
The partner company is a fast-growing international technology organization with a diverse technology ecosystem. It has a fully remote team and emphasizes mentorship and professional growth.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Manage the full corporate hardware lifecycle, including procurement, device setup, inventory, and shipping.
Handle technical onboarding and offboarding, helpdesk support, and tool access management for 100+ services.
Support security basics, document work, and continuously improve IT processes and knowledge base.
Belkins Group is a vibrant ecosystem of services and products in the SalesTech and MarTech industries, evolving from an appointment-setting agency into a group with ambitious startups and innovative products. The company is an international remote team that values growth, curiosity, and commitment to excellence.
Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.
Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
Strives for first call resolution and rapid response to outages, collaborating with team and customers.
NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.
Handle user inquiries across multiple channels including email and future online chats.
Investigate incidents thoroughly to identify root causes and provide accurate solutions.
Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.
Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Manage a high-functioning cybersecurity research team focused on threat detection and prevention.
Collaborate with Product, Marketing, and SOC teams to develop and prioritize the threat operations roadmap.
Proactively identify risks, support team development, and ensure alignment with the company mission.
Huntress is a remote-first cybersecurity company founded in 2015 by former NSA operators, providing enterprise-grade security to businesses of all sizes. They now secure over 5 million endpoints and 11 million identities, backed by a 24/7 human-led SOC and a culture of collaboration and impact.