Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.
Partner with dedicated enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks and apply in-depth troubleshooting to resolve technical issues.
Become a trusted advisor and ensure customer recommendations are implemented.
BlueCat solves critical network challenges for large organizations by managing the systems that keep networks running smoothly and securely. With global teams, they foster a culture of trust, collaboration, and innovation.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Provide expert technical support and resolve customer inquiries via phone, chat, and email.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously learn and improve product knowledge to deliver best-in-class service.
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.
United States
Unlimited PTO
20w maternity
16w paternity
Set the vision and roadmap for the Tailscale dataplane, including WireGuard behavior, DERP relay expansion, and client-side networking.
Define performance and reliability as customer-facing product requirements, and own connectivity product strategy end to end.
Partner with GTM, Customer Success, and Solutions Engineering on production traffic commitments and strategic enterprise deals.
Tailscale builds software that securely interconnects people and devices, creating an easy-to-use, secure internet experience. Founded in 2019, the fully distributed company is backed by Accel, CRV, Insight, Heavybit, and Uncork Capital, and serves teams of all sizes.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.
Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.
Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
Troubleshoot and analyze customer technical inquiries, recreate issues in a lab environment, and provide clear, actionable solutions.
Maintain in-depth knowledge of Tenable products and information security best-practices while contributing to knowledge base articles.
Tenable is an exposure management company that helps organizations understand and reduce cyber risk. They support 44,000 organizations globally, including 65% of the Fortune 500, and employ a global team that values belonging, respect, and excellence.
Work directly with customers to onboard BYO-BGP and troubleshoot network performance issues.
Research network events to identify technical debt and drive improvements across platforms.
Compose, review, and test procedure documentation for scheduled maintenance to improve customer experience.
Vultr provides high-performance cloud infrastructure solutions, including Cloud Compute, GPU, Bare Metal, and Storage, with 33 global data centers. As the world's largest privately-held cloud infrastructure company, valued at $3.5 billion, Vultr emphasizes employee care with comprehensive benefits and a culture of inclusion.
Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.
Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Manage deployment and upkeep of internal network infrastructure including routers, switches, firewalls, and wireless equipment.
Install, configure, and maintain internal servers and services, implementing infrastructure changes and improvements.
Troubleshoot and resolve hardware and software issues while planning regular maintenance for system health and uptime.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With 550+ employees and partnerships with Intel, NVIDIA, Dell, and Equinix, the company focuses on connecting the world to AI.
Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
Contribute to knowledge bases and provide feedback to improve support processes.
Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Design, build, and operate scalable cloud infrastructure and infrastructure-as-code for globally distributed services.
Develop and maintain CI/CD pipelines to support rapid and reliable delivery of backend and client components.
Own service reliability by implementing observability (metrics, logs, tracing) and leading incident response with actionable improvements.
NetBird develops an open-source zero-trust network security platform that is easy to use and affordable for teams of all sizes. Since its launch in 2021, it has gained trust among thousands of companies and connects hundreds of thousands of users worldwide, driven by a community-focused culture.